| Номер документа в системі: | 161579 |
| Автор: | John Lee, Ron Ben-Natan |
| Назва документа: | Integrating service level agreements : optimizing your OSS for SLA [Електронна книга] |
| Видавництво: | Wiley Publishing |
| Рік видання: | 2002 |
| ISBN | 0-471-21012-9 |
| Мова документу | Англійська |
| Аннотація | Service level agreements (SLAs)are about making promises. In the case of telecommunications, these are the promises that underlie all the fiber being laid; all the optics and electronics being developed, bought, installed, and turned up and the exactsame promises that drove venture capitalists and investors to back all those telecom businesses that had absolutely no chance— none whatsoever—of ever making a dime. |
| Кількість сторінок | 467 р. |