| Аннотація | ITIL (IT Infrastructure Library) provides a framework of “best practice”
guidance for IT Service Management and is the most widely used and accepted
approach to IT Service Management in the world. This pocket guide has been
designed as an introductory overview for anyone who has an interest or need
to understand more about the objectives, content and coverage of ITIL. Whilst
this guide provides an overview, full details can be found in the actual ITIL
publications themselves.
This guide describes the key principles of IT Service Management and
provides a high-level overview of each of the core publications within ITIL: |