| Аннотація | In the past three decades, businesses have made staggering investments in
technology to increase their productivity and efficiency. The technological
infrastructure of these companies has become increasingly sophisticated and
complex. Most companies today are extremely dependent on their
technological infrastructure. Operating without it is like trying to run a business
without a telephone or electricity. Businesses depend on their technology at
least as much as, perhaps more than, any other utility. However, unlike the
telephone and electric industries, technology has not had the benefit of 100 +
years to mature under the control of a handful of companies. Thousands of
companies contribute to technology, each doing whatever they think will sell
the best. Extreme and rapid innovation is the rule, not the exception. Change
is the rule, not the exception. The resulting complexity has posed a new
challenge for companies: how to realize the potential and anticipated benefits
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